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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Infila's services.

Last updated: January 15, 2025

Privacy at a Glance

Secure & Encrypted

All data is protected with industry-standard encryption

Your Control

You control your data and can request changes anytime

Transparent

Clear information about how we use your data

Information We Collect

Personal Information

  • Name, email address, and phone number
  • Date of birth and government-issued ID details
  • Driving license information
  • Payment and billing information
  • Profile photos and documents for verification

Usage Information

  • Booking history and preferences
  • Location data when using our services
  • Device information and IP address
  • App usage patterns and interactions
  • Customer support communications

How We Use Your Information

Service Provision

  • Process and manage your car rental bookings
  • Verify your identity and driving credentials
  • Facilitate payments and billing
  • Provide customer support and assistance
  • Send booking confirmations and updates

Service Improvement

  • Analyze usage patterns to improve our platform
  • Develop new features and services
  • Conduct research and analytics
  • Personalize your experience
  • Prevent fraud and ensure security

Information Sharing

We may share your information with:

  • Car owners and fleet partners for booking purposes
  • Payment processors for transaction processing
  • Identity verification services for KYC compliance
  • Insurance providers for coverage purposes
  • Law enforcement when legally required

We do NOT sell your personal information to third parties for marketing purposes.

Data Security

Security Measures

  • 256-bit SSL encryption for data transmission
  • Secure servers with regular security updates
  • Access controls and authentication protocols
  • Regular security audits and monitoring
  • Compliance with industry security standards

Data Retention

  • Personal data retained as long as your account is active
  • Booking history maintained for 7 years for legal compliance
  • Payment information stored securely by certified processors
  • You can request data deletion by contacting support

Your Rights

You have the right to:

  • Access and review your personal information
  • Update or correct inaccurate information
  • Request deletion of your personal data
  • Opt-out of marketing communications
  • Data portability and transfer requests

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Ensure security and prevent fraud
  • Enable social media features and integrations

You can control cookies through your browser settings.

Questions About Privacy?

If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact us.

This privacy policy is governed by Indian law and any disputes will be resolved in the courts of Hyderabad, India. We may update this policy from time to time, and we will notify you of any significant changes via email or through our platform.